SATYAJAN ENERGY SOLUTIONS Pvt. Ltd. POLICIES

1. Use of Website

By accessing our website, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement.

You agree not to:

• •Use our website for fraudulent, illegal, or harmful activities.
• •Copy, misuse, or distribute any content, product information, or branding without written permission.
• •Attempt to disrupt website operations through hacking, bots, or unauthorized tools.

We maintain the right to suspend or restrict access to users who violate these guidelines.

2. Product Information & Accuracy

We display product specifications, images, warranty details, and technical data based on information provided by manufacturers such as Microtek, Luminous, Exide, and Amaron.

While we strive to keep all information accurate and updated, occasional variations may occur due to:

• •Model revisions
• •Updated packaging
• •Manufacturer specification changes

In such cases, the manufacturer's official data will always be considered final. Customers are encouraged to verify technical details with us before purchasing, especially for high-capacity UPS systems, batteries, or solar products.

3. Pricing, Orders & Availability

• •All prices listed are inclusive/exclusive of taxes as applicable.
• •Prices may change without prior notice due to fluctuations in manufacturer pricing, stock availability, and market conditions.
• •An order is confirmed only after payment verification and internal approval.
• •We reserve the right to cancel or reject an order if:

• ○The product is unavailable
• ○There is a pricing error
• ○The transaction appears suspicious
• ○Address details are incomplete

If an order is cancelled by us, the full amount will be refunded promptly.

4. Payments

Payments must be made through the available payment modes at checkout.

We do not store or access sensitive financial information like card numbers, OTPs, CVVs, or bank login details.

Any disputes related to bank charges, payment gateway issues, or failed transactions must be addressed directly with the respective provider, although we will assist wherever possible.

5. Shipping & Delivery

Once the order is dispatched, customers will receive tracking details.

Delivery timelines depend on courier partners, shipping location, availability, and transit conditions.

Delays may occur due to:

• •Weather disruptions
• •Courier network issues
• •Festivals or peak seasons
• •Operational delays at manufacturer end

For more information, refer to our Shipping Policy below.

6. Warranty & Service Support

All products sold by Satyajan Energy Solutions Pvt. Ltd. are covered under the official warranty of their respective brands.

Key points:

• •Warranty is provided directly by the manufacturer, not by Satyajan Energy Solutions Pvt. Ltd.
• •Service timelines and replacement approvals are subject to the manufacturer's terms.
• •A valid invoice and serial number are mandatory for warranty claims.
• •Physical damage, mishandling, water exposure, and improper installation void the warranty.

We assist customers in coordinating with the service centers to ensure a smooth experience.

7. Intellectual Property

All logos, product descriptions, design elements, images, and content featured on our website are the property of Satyajan Energy Solutions Pvt. Ltd. and our partner brands. Any commercial use, reproduction, or distribution without permission is strictly prohibited.

8. Limitation of Liability

Satyajan Energy Solutions Pvt. Ltd. is not liable for:

• •Losses arising from incorrect installation or misuse of products
• •Damages caused by voltage fluctuations or unauthorized repairs
• •Loss of data, business interruption, or consequential damages
• •Delays caused by courier partners or external parties

Our liability is limited strictly to the value of the product purchased.

9. Policy Changes

We may revise these Terms & Conditions periodically. Updates will be posted on this page, and continued use of the website implies acceptance of the updated terms.

1. Information We Collect

Personal Information

Collected when you create an account, place an order, or contact us:

• •Name
• •Email address
• •Phone number
• •Billing & shipping address

Payment Information

• •We do NOT store any card or bank details.
• •Payments are processed securely through third-party payment gateways.

Website Usage Data

We collect:

• •IP Address
• •Browser type
• •Device information
• •Pages visited
• •Cookie and analytics data

This helps us improve website performance and user experience.

2. How We Use Your Information

Your information is used for:

• •Processing and delivering your order
• •Providing customer support and warranty assistance
• •Sending order updates, offers, and important notifications
• •Enhancing website performance and security
• •Preventing fraud and unauthorized activities

We do not sell or rent your personal information to any external party.

3. Sharing of Information

Your information may be shared only with:

• •Courier partners (for delivery)
• •Manufacturers or service centers (for warranty claims)
• •Payment gateway providers (for secure transactions)
• •Legal authorities if required by law

All partners are required to follow strict confidentiality protocols.

4. Data Storage & Protection

We use secure servers, encrypted connections, and industry-standard security practices to safeguard your data against unauthorized access, loss, or misuse.

Only authorized staff members have access to customer information.

5. Cookies & Tracking

We use cookies to:

• •Improve loading speed
• •Remember your preferences
• •Analyze website performance

You can disable cookies, but some features may not function properly.

6. Changes to This Policy

This Privacy Policy may be updated from time to time. All updates will be posted on this page.

1. Order Processing

• •Orders are processed within 1–2 working days after payment confirmation.
• •Orders placed on Sundays or public holidays are processed on the next business day.

2. Delivery Timeframe

Delivery duration depends on your location:

• •Metro Cities: 2–5 working days
• •Tier 2 & Tier 3 Cities: 3–7 working days
• •Remote Areas / North-East / Hilly regions: 5–10 working days

These timelines may vary during festivals, sale events, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are shown at checkout and depend on:

• •Product weight
• •Delivery location
• •Courier service charges

We may offer free shipping on selected products or promotional campaigns.

4. Order Tracking

Once the order is shipped:

• •Tracking details will be shared via SMS/WhatsApp/Email.
• •Updates may take up to 24 hours to reflect in the system

5. Incorrect Address or Delivery Attempt Failure

If delivery fails due to:

• •Wrong/Incomplete address
• •Unreachable phone number
• •Customer not available

The product may return to the warehouse. Re-delivery charges may apply.

6. Damaged or Tampered Delivery

If you receive a package that appears tampered, damaged, or opened:

1. Do not accept the delivery.
2. Take photographs/videos as proof.
3. Contact us within 24 hours.

We will arrange a replacement or resolve the issue based on verification.

7. Transit Responsibility

Once shipped, the order is handled by the courier partner.

Satyajan Energy Solutions Pvt. Ltd. will assist in tracking, but delays beyond our control cannot be held against us.

1. Return Eligibility

A product is eligible for return if:

• •The return request is raised within 7 days of delivery
• •The product is unused, uninstalled, and in its original packaging
• •All accessories, serial numbers, and documents are intact

2. Items Not Eligible for Return

The following products cannot be returned:

• •Batteries once the seal is broken or electrolyte is filled
• •Products that have been opened, installed, or used
• •Items damaged after delivery due to customer handling
• •Products missing their original box, accessories, or invoice
• •Items purchased during clearance sales or special price deals
• •Physical damage or electrical burn due to installation mistakes

3. Return Procedure

1. Contact us at 8019179159 with your order number.
2. Provide photos/videos of the product and packaging.
3. After verification, we will approve or reject the request.
4. A reverse pickup will be arranged (where serviceable), or the customer may need to ship the item back.
5. Once we receive the item, it undergoes quality inspection.
6. Refund or replacement is processed based on inspection results.

4. Refunds

Refunds will be issued after the returned product passes all quality checks.

Refunds may be processed to:

• •The original payment method
• •The original bank account or UPI ID

Processing time: 5–7 working days.

Refund May Be Deductions

Deductions may apply if:

• •Packaging is damaged
• •Accessories are missing
• •Product shows signs of use

5. Replacement Policy

A replacement will be provided if:

• •You received an incorrect product
• •The product is defective on arrival
• •The damage is reported immediately upon delivery
• •Customers must raise a replacement request within 7 days from the date of delivery
• •Replacement will be delivered within 5 to 7 business days after request is raised

6. Warranty Support

All batteries, UPS systems, inverters, and solar products are covered under brand warranty.

Important notes:

• •Warranty is offered directly by the manufacturer, not Satyajan Energy Solutions Pvt. Ltd. .
• •The manufacturer's decision regarding repair or replacement is final.
• •Warranty does not cover:

• ○Damage due to improper installation
• ○Short circuits, reverse polarity, or voltage fluctuations
• ○Physical/water damage

We will assist by guiding customers to the nearest authorized service center.

7. Cancellation Policy

• •Orders can be cancelled before dispatch.
• •Once shipped, the order cannot be cancelled and will follow the return procedure.